Refund Policy

Plans this covers

eMed7 sells two monthly subscription plans — Individual at ₹59 per month and Family at ₹99 per month, plus an optional ₹29 per additional person per month on Family. The Free plan involves no payment, so no refund can arise on it.

Refund window

A refund can be requested within 7 days of a charge. Approved refunds are returned in full through the original payment method used at checkout.

Because subscriptions are billed monthly and can be cancelled at any time, charges older than 7 days are generally not refunded. Cancelling stops the next charge — see the Cancellation Policy.

Duplicate or accidental payment

Duplicate or accidental charges are refunded in full regardless of the 7-day window. Contact support with the account email, payment ID, and payment date so the charge can be located.

Processing time

Once approved, the refund is issued to the payment gateway immediately. The time for it to appear on your statement is set by your bank or card issuer and is typically 5 to 10 working days.

Effect on your records

A refund ends the paid plan and returns the account to the Free plan limits. It does not delete anything you have already uploaded — your reports, values, and profiles stay in your ledger and remain viewable, exportable, and shareable. Removing data is a separate, explicit action described in the Data Removal Policy.