Payments
Cancellation Policy
How to cancel a paid plan, when access ends, and what happens to your records.
Last updated: 25 May 2026
How to cancel
Account owners can cancel an Individual or Family subscription at any time from account settings, or by contacting support from the account email address. No notice period and no cancellation fee apply.
When access ends
Cancelling stops the next renewal charge. Paid features stay available until the end of the billing period you have already paid for. After that date the account moves to the Free plan.
What changes on the Free plan
The Free plan allows 2 report uploads per month for 1 profile and is supported by ads. Additional profiles beyond the Free limit become read-only rather than being deleted — you keep access to everything already stored in them, and full use returns if you subscribe again.
Your records are not deleted
Cancelling a paid plan never removes account data. Reports, values, and profiles you have already uploaded remain viewable, exportable, and shareable. Deleting data is a separate, explicit action described in the Data Removal Policy.
Refunds
Cancellation and refunds are separate. Cancelling stops future charges; refunds for a recent charge are covered by the Refund Policy.